© 2019 by West Coast Claims Association. All  rights reserved.


West Coast Claims Association is a not-for-profit corporation dedicated to the advancement of professional ethics and education in the field of insurance claims and related businesses in the West Central Florida area. Historically, our focus has been on insurance education and positive engagement with Adjusters, Insurance Carriers and supporting Vendors. Membership consists of Insurance Adjusters, Insurance Vendors, Carriers, defense Attorneys, and other insurance industry professionals.

Meet Our Board

Lyn Dexter

Lyn has actively conducted investigations and adjusted insurance claims since 1992. She has investigated and adjusted property claims, including NFIP flood, conducted physical damage appraisals of recreational vehicles, and also conducted investigations regarding casualty and liability claims. She has specialized in determining the origin and cause of fire and explosion claims.   

Pam Copley

Pam Copley has been a claims examiner/adjuster/manager for over 35 years handling Personal & Commercial Auto, General Liability, Medical Malpractice, Professional Liability and Risk Management for various insurance companies and self insured entities. Pam currently works as a claims examiner with USAA.

Ramon Flores 
Vice President

Ramon has over 15 years of experience in claims management within the insurance industry. After a 7 year stint in sales and customer service, he chose to return to claims management utilizing his extensive claims experience and skill set to once again make significant contributions in the insurance industry. He started his claims career in the South Florida area where he lived for most of his adult life but in 2015 he and his family moved to the Tampa area which he now proudly calls home. He has worked with both Standard and Non-Standard carriers such as CNA, State Farm, Permanent General and Hamilton Risk and is currently working as an Commercial Auto and General Liability Claims Representative with ESIS Insurance Company (a Chubb Company) working out of the Tampa Office in the Westshore area. 

Brenda Jones

Brenda has more than 35 years of claims technical and management experience. She has handled and managed automobile, 1st party property, fidelity & surety, wet/dry marine, boiler and machinery, construction, construction defect and general liability claims. She has extensive experience in the following industries; construction, retail, trucking, manufacturing, automobile, food, municipality, propane/oil and habitation. She has testified at both the Local and Federal Court levels and has taught continuing education to claim professionals through the Florida Advisory Committee on Arson Prevention (FACAP). She has been a member of various claim associations including West Coast Claims for numerous years.

Jeff Anderson
Associate Board Member

Jeff is a lifelong resident of St. Petersburg and has been in the textile restoration industry since 2001. Currently he handles textile and electronic claims as owner of CRDN of Greater Tampa Bay.

Ercilia Albistu 
Adjuster at Large

Ercilia has worked in several areas of insurance and is a very strong supporter of the West Coast Claims Association. 

Joel Schoenborn
Adjuster at Large
Golf Committee

Joel is an insurance professional and great supporter of the association and active member of Golf Committee.